FAQs

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!

Pre Sale Questions

Orders are usually processed within 1–3 business days. Standard delivery within the U.S. typically takes 3–5 business days.

Yes. We offer a 90-day hassle-free return policy on unused items in their original packaging. Just contact us to start the return process.

No. Currently, we ship within the U.S.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can login in your account from our website and track your package under "Order" page directly or the carrier’s page.

Please take photos of the package and the product, and contact us within 90 days of delivery. We’ll arrange a replacement or refund.

Yes! Our team is happy to help you with product setup and usage. You can reach us by email or live chat during business hours.
Email:portvoi@hotmail.com

Yes, all items are backed by a 24-month limited warranty. If you experience any issue, reach out and we’ll help resolve it.

No, we currently do not accept direct credit card payments. However, you can pay securely through PayPal Express Checkout.
Return shipping is free if the product you received failed to work within 90 days. Simply send an email to portvoi@hotmail.com to get the return label in this case. If the purchase date is over 90 days, but you would like to make returns for any reason, the return shipping cost will be covered by your end.

Technical Questions

Check the plug type (NEMA code), amperage, and voltage of your device or outlet. Match it with the specifications in our product description. If you’re not sure, contact us for guidance.

Yes, but the total combined load should not exceed the rated amperage of the cord (e.g., 30A or 50A). Always follow the safety guidelines provided.

Most of our cords are made with durable STW jackets that resist heat, moisture, and abrasion, making them suitable for indoor and outdoor use.

UYes, many of our products include NEMA 10-30 and 10-50 options for homes built before 1996. Always check your outlet type before ordering.

Keep it coiled neatly in a dry place when not in use. Avoid kinking or prolonged exposure to direct sunlight to extend its lifespan.

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