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Shipping Notice
Note: Free shipping is available to all locations within the continental United States. Additional shipping charges may apply to certain regions, including Alaska, American Samoa, Guam, Puerto Rico, Northern Mariana Islands, U.S. Virgin Islands, Marshall Islands, Federated States of Micronesia, and Palau. Exact shipping fees will be provided at checkout.
Order Processing Time: 1–3 business days
Delivery Time: 3–5 business days
International Shipping:
Currently, we only ship within the United States. We regret that we are unable to fulfill orders to other international destinations at this time.
Order Tracking:
Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the status of your shipment.
Shipping Fees:
Free Shipping in the US
Shipping fees (if applicable) will be calculated based on the destination and displayed at checkout.
Contact Us:
If you have any questions about our shipping policy or need further assistance, please contact us at portvoi@hotmail.com. We will do our best to respond to all inquiries promptly.
Please Note:
Delivery times may vary due to factors beyond our control, such as weather conditions, customs processing, or carrier delays.
90 Days Hassle Free Return
Order Cancellation
Customers can cancel transactions at any time before Portvoi begins the shipping process. The shipping process typically begins within 30 minutes of the placement of the order. If unable to cancel an order before shipping, customers can make returns in accordance with Portvoi's Return Policy.
Returns
Items purchased from Portvoi can be returned within 90 days of delivery. Please note that Portvoi will not accept returns beyond 90 days of delivery (this excludes returns for defects or quality issues which can be accepted after inspection and approval by Portvoi).
Portvoi 90-Day Return Policy
For returns of products purchased online at Portvoi.com, customers need to contact Portvoi customer service within 90 days of receiving the item to initiate the return process. To be eligible for a return, items must be in the original packaging, unused, undamaged, unmodified, and have a return authorization number provided by Portvoi. Proof of purchase must be provided by the customer to begin the return process.
Please Note:
Upon receiving your package, we kindly advise keeping the original packaging handy for any potential future needs.
You may return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to US only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that we provide free shipping in USA
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